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Proactive Support Agreements

A support package to suit all your needs and budget

Pro-Active Support Agreements

Businesses of all sizes can benefit from an IT Support Package in one way or another, whether you just need some assistance from time to time, or want to outsource your entire helpdesk. We can tailor our solutions to meet your needs.

IT Support and Maintenance

IT Support is crucial - IT systems are the lifeblood of any business, but no matter how well maintained your IT systems are they will also be subject to unexpected issues which can impact on the productivity of your business.

We know how important it is to minimize any downtime should a problem arise and can help. Host My Office  Support ensures that your staff are able to access and use your IT network effectively, so your business will run more smoothly.

Our unlimited IT support services provide you with stress-free IT support by finding and preventing potential problems before you even notice them.

24/7 IT Support

Our UK Based Dedicated Support team are on hand 24/7 to answer your queries in a timely manner. All our staff are friendly and welcoming, they won't talk technical jargon on the phone, instead they will break it down and explain it to you in a language everyone can understand. We operate a ticket based system to track and monitor your issues and resolutions, this gives us the ability to manage your account and expectations by ensuring no issues are reoccuring.

Pro-Active Monitoring

As part of our Support we provide and deploy a range of monitoring and alerting tools, to keep our helpdesk up-to-date with what is going on with your software and hardware. Our 24/7 monitoring reports back to your IT team, to provide a real-time update on any problems or concerns that may need addressing. This enables us to act fast minimizing as much disruption as possible.

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Benefits

Access from Anywhere

your remote desktop can be used from any device on any connection

Flexible and Scalable

the solution can grow with your business, no need to pay for unused resources

Increased Productivity

access all your applications and files from anywhere

Expert Support

we’re here if you need us, from initial advice through on on-going assistance

Increased Data Security

wherever you’re working from, your data is secure

Reduced Costs

our simple, transparent pricing means you only pay for what you need

Business Continuity

we handle backups for you, meaning you can keep working, whatever happens

Future Proofing

no need to worry about hardware and software updates, we handle it all