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Proactive Support Agreements

Proactive IT Support Agreements in London, Kent and the South East

Businesses of all sizes can benefit from an IT Support Package in one way or another, whether you just need some assistance from time to time, or want to outsource your entire helpdesk. We can tailor our solutions to meet your needs.

Our UK Based Dedicated Support team are on hand 24/7 to answer your queries in a timely manner. All our staff are friendly and welcoming, they won't talk technical jargon on the phone; instead they will break it down and explain it to you in a language everyone can understand. We operate a ticket based system to track and monitor your issues and resolutions, this gives us the ability to manage your account and expectations by ensuring no issues are reoccurring.

POD System

Our UK Helpdesk offers a unique Pod based system, this means our service desk is split up into multiple smaller teams. Our average pod consists of 4/5 engineers with varying skillsets. This enables us to give each customer the best attention to detail, as you speak to the same small team, and they become more and more familiar and comfortable with your network. This means you also are able to build a relationship with your team, receiving a personal service whilst not compromising on quality of work. 

Foundation Advanced Advanced Plus

Unlimited Remote & Telephone Support

(Monday to Friday 8am - 6pm)

Unlimited Remote & Telephone Support

(Monday to Friday 8am - 6pm)

Unlimited Remote & Telephone Support

(Monday to Friday 8am - 6pm)

Pro-Active Monitoring Pro-Active Monitoring Pro-Active Monitoring
24x7 Ad Hoc Out of Hours Support 24x7 Ad Hoc Out of Hours Support 24x7 Emergency Support Included
4 Hour SLA 1 Hour SLA for Business Critical 1 Hour SLA for Business Critical
Remote Support Only On-Site Support On-Site Support
  Regular Reviews Regular Reviews
  Monthly Reporting Monthly Reporting
  Microsoft Patch Management Microsoft Patch Management
  Network Support Network Support
    Third Party Patch Management
    Managed Anti-Virus Included
*Optional Bolt On - Anti-Virus and Network Support *Optional Bolt On - Anti-Virus  

Access from Anywhere

your remote desktop can be used from any device on any connection

Increased Data Security

wherever you’re working from, your data is secure

Future Proofing

no need to worry about hardware and software updates, we handle it all